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FAQs

How long before i receive my product ?

UK Mainland Shipping will usually take 2-5 Working Days (After Dispatch)

Next Day will Arrive the Following working day subject to Bank/Public holidays

International shipping can take anywhere between 3-12 Working Days.

How much is shipping ?

Standard Delivery £3.50

Next Day Delivery £7.50 

International £10.00

PLEASE ALLOW UP TO 3 DAYS FOR YOUR ORDER TO BE DISPATCHED. 



When will my product be shipped ?

Orders will be dispatched 1 - 3 working days. Orders Placed on Saturday and Sunday will be shipped on the next working day (Excluding Bank Holidays & Public Holidays) . You will receive a confirmation email once your order has been shipped. 

NOTE: Product will be despatched on confirmation of completed full payment.



What is the Returns Policy (Exchanges/Refund) ?

If you are not completely satisfied with your purchase you may return all undamaged items within 10 working days of despatch date.

For exchanges please contact us by Email at enquiries@ricostitch.com, providing your order number, and product or size you wish to exchange for.

WARNING: No returns will be accepted afters 10 working days of your purchase.

When returning your product(s), you will need to pay for delivery. We will send confirmation of receipt of the undamaged item in its original packaging. 
If an Exchange is required the new product(s) will be sent out upon receipt of original(s).

There will be extra charges if International or Next day delivery is required. contact: enquiries@ricostitch.com

When returning your product please note we advise it to be sent via recorded delivery to ensure safe receipt.


What payment methods do you accept ?

We currently accept Paypal payments only, as the most secure and effective method of payment.